Since its establishment, OPET Petrolcülük A.Ş. has set internal and external customer satisfaction as an objective. In line with its “Quality Systems” approach adopted in 2004, OPET has continued its operations in its Head Office and its Terminals in Marmara Ereğlisi, Mersin, Giresun, Körfez and Körfez B with this quality awareness.
It is our greatest honor to be selected number one of the sector in 9 consecutive years since 2005 according to the Turkish Customer Satisfaction Index prepared by KALDER.
OPET has taken its first step in quality with its studies started in 2004 to set up ISO 9001 Quality Management System. Within the scope of our Management Systems practices, Opet Petrolcülük A.Ş. has the following certificates:
Manufacture products that satisfy the needs and expectations of our customers in an environmentally- and human-friendly manner in line with the vision and mission of our company,
Measure whether customer requirements are met in all the areas in which we operate, evaluate the changing expectations and feedbacks from customers in accordance with legal requirements in a fair, objective and impartial manner, without demanding any fees and handle customer complaints in an effective and efficient manner and achieve full customer satisfaction,
Manage our resources effectively to meet the expectations of our shareholders and management systems, including personnel training,
Meet our targets by continually improving our management systems,
Apply effective human resource practices and provide training support in order to develop team spirit and have a qualified human resource,
Achieve growth in the target markets on the basis of Total Quality Philosophy,
Observe laws and regulations and other requirements on Environment, Occupational Health and Safety,
Prevent environmental pollution, and minimize the waste arising from the process,
Execute and continually improve the requirements of existing Customer Satisfaction, Quality, Environmental Management Systems, Occupational Health and Safety Management System in accordance with the relevant standards,
Avoid injuries and occupational diseases by minimizing hazards and risks,
Contribute to the national economy with loyalty to OPET values and respect for the environment and the society.