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Our Customer Services

Things We Offer to Customers

  • Reliable and uninterrupted supply assurance
  • Product quality and quantity assurance via company transportation
  • Engineering service support during plant construction
  • Counseling service in choosing the right product oriented for the purpose
  • Commercial agreements that respect customer needs
  • Establishing turnkey facility
  • Training

Customer services

The aim of our customer service team, which supports TEY, marine and public sales is to focus on customer needs with an understanding of customer satisfaction. At the same time, it is necessary to meet these requirements in a timely manner and in accordance with agreed standards.

In line with this objective, the main activities carried out by our customer service representatives are as follows:

  • Receiving product orders from customers;
  • To ensure that the product is delivered to the customer in a timely manner, in the right quality and in the right amount by carrying out the transportation organization
  • Pricing;
  • Evaluating the suggestions and complaints from customers and solving them as soon as possible.

Access Information

Tel:  0 216 522 90 00

Fax: 0 216 522 90 10