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Management Systems

 

Since its establishment, OPET Petrolcülük A.Ş. has set internal and external customer satisfaction as an objective. In line with its “Quality Systems” approach adopted in 2004, OPET has continued its operations in its Head Office and its Terminals in Marmara Ereğlisi, Mersin, Giresun, Körfez and Körfez B with this quality awareness.

It is our greatest honor to be selected number one of the sector in 9 consecutive years since 2005 according to the Turkish Customer Satisfaction Index prepared by KALDER.
 

OPET has taken its first step in quality with its studies started in 2004 to set up ISO 9001 Quality Management System. Within the scope of our Management Systems practices, Opet Petrolcülük A.Ş. has the following certificates:

  • ISO 9001 Quality Management System
  • ISO 14001 Environmental Management System
  • OHSAS 18001 Occupational Health and Safety Management System
  • ISO 14064-1 Certificate regarding Accuracy of Greenhouse Gas Emission Calculations
  • ISO 10002 Customer Satisfaction Management System
  • ISO 27001 Information Security Management System
  • ISO 17025 Accreditation Certificate on General requirements for the Competence of Testing and Calibration Laboratories

Management Systems Policy undertakes to

Manufacture products that satisfy the needs and expectations of our customers in an environmentally- and human-friendly manner in line with the vision and mission of our company,
Measure whether customer requirements are met in all the areas in which we operate, evaluate the changing expectations and feedbacks from customers in accordance with legal requirements in a fair, objective and impartial manner, without demanding any fees and handle customer complaints in an effective and efficient manner and achieve full customer satisfaction,
Manage our resources effectively to meet the expectations of our shareholders and management systems, including personnel training,
Meet our targets by continually improving our management systems,
Apply effective human resource practices and provide training support in order to develop team spirit and have a qualified human resource,
Achieve growth in the target markets on the basis of Total Quality Philosophy,
Observe laws and regulations and other requirements on Environment, Occupational Health and Safety,
Prevent environmental pollution, and minimize the waste arising from the process,
Execute and continually improve the requirements of existing Customer Satisfaction, Quality, Environmental Management Systems, Occupational Health and Safety Management System in accordance with the relevant standards,
Avoid injuries and occupational diseases by minimizing hazards and risks,
Contribute to the national economy with loyalty to OPET values and respect for the environment and the society.

  • ISO 9001 UKAS APPROVED QUALITY MANAGEMENT SYSTEM (TURKISH)Display
  • ISO 9001 UKAS APPROVED QUALITY MANAGEMENT SYSTEM (ENGLISH)Display
  • ISO 9001 TURKAK APPROVED QUALITY MANAGEMENT SYSTEM (TURKISH)Display
  • ISO 14001 UKAS APPROVED ENVIRONMENTAL MANAGEMENT SYSTEM (ENGLISH)Display
  • ISO 14001 UKAS APPROVED ENVIRONMENTAL MANAGEMENT SYSTEM (TURKISH)Display
  • ISO 14064-1 CERTIFICATE REGARDING ACCURACY OF GREENHOUSE GAS EMISSION CALCULATIONS Display
  • OHSAS 18001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM (TURKISH)Display
  • OHSAS 18001 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT SYSTEM (ENGLISH)Display
  • ISO 17025 ACCREDITATION CERTIFICATE ON GENERAL REQUIREMENTS FOR THE COMPETENCE OF TESTING AND CALIBRATION LABORATORIES Display
  • ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM (TURKISH) Display
  • ISO 10002 CUSTOMER SATISFACTION MANAGEMENT SYSTEM (ENGLISH) Display
  • ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM (TURKISH) Display Display
  • ISO 27001 INFORMATION SECURITY MANAGEMENT SYSTEM (ENGLISH) Display Display